CUSTOM ORDER PROCESS
Designate a Project Manager
Before starting the process of your custom order, a Project Manager must be assigned. The assigned Project Manager will be responsible for overseeing all design request, collecting data, formulating budgets, and collecting payments from their group or committee. A NALIA Design Project Manager will only communicate with the assigned Project Manager.
Complete the Custom Order Discovery Form
Once you have assigned a Project Manager for your custom project; the assigned Project Manager must complete the CUSTOM ORDER DISCOVERY FORM.
Start Design Process
Once the CUSTOM ORDER DISCOVERY FORM is complete. the design process will begin. A Custom Order Account Manager will contact you if we need any additional information. The design process usually takes approximately 2 weeks to complete.
Upon completion of your final design the assigned Project Manager must approve the design. A electronic approval signature will need to be provided for production of your custom order begins.
When the final design approval signature is received full payment for orders is required in order to begin the production process. The assigned Project Manager will be issued a password for a private store that will be created to showcase your product and process payments. Payments can be issued as a whole or individually.
When production is complete all orders will be shipped out as a whole or to each participant. A confirmed address must be provided. A signatures will be required for all custom items shipped.