CUSTOM ORDER PROCESS

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STEP 1 

Designate a Project Manager

Before starting the process of your custom order, a Project Manager must be assigned. The assigned Project Manager will be responsible for overseeing all design request, collecting data, formulating budgets, and collecting payments from their group or committee. A NALIA Design Project Manager will only communicate with the assigned Project Manager. 

STEP 2

Complete the Custom Order Discovery Form

Once you have assigned a Project Manager for your custom project; the assigned Project Manager must complete the CUSTOM ORDER DISCOVERY FORM.  

STEP 3 

Start Design Process

Once the CUSTOM ORDER DISCOVERY FORM is complete. the design process will begin.  A Custom Order Account Manager will contact you if we need any additional information. The design process usually takes approximately 2 weeks to complete.

STEP 4 

Approve Design

Upon completion of your final design the assigned Project Manager must approve the design. A electronic approval signature will need to be provided for production of your custom order begins. 

STEP 5

Submit Payment

When the final design approval signature is received full payment for orders is required in order to begin the production process. The assigned Project Manager will be issued  a password for a private store that will be created to showcase your product and process payments. Payments can be issued as a whole or individually. 

STEP 6

Delivery

When production is complete all orders will be shipped out as a whole or to each participant. A confirmed address must be provided. A signatures will be required for all custom items shipped.