CUSTOM ORDER POLICY

DESIGN RETAINER

Design retainer pricing may vary. Please CONTACT US for design retainer pricing.

DESIGN

WE ONLY PRODUCE FASHION FORWARD PRODUCTS. WE WILL NOT MAKE PRODUCTS 
THAT LOOK LIKE UNDERGRADUATE PRODUCTS. 

Design services and lead-times will range depending on the retainer package selected. Please
CONTACT US Design Retainer Packages available. 

CUSTOM ITEMS

T-shirts, hats, sweatshirts, cardigans, hoodies, pants, posters, sweatpants. 
Cross jackets (coming soon)

PRICING

All items are priced to the level of customization applied. Pricing can be reduced by the 
volume of quantities purchased.  Please CONTACT US for pricing details.

SIZING

Each product has a different size guidelines. In addition, some items do not come in larger sizes 
so a alternative product using custom applications may be suggested. If the custom design is not 
a manufactured from concept, we recommend selecting a item that comes in larger sizes or 
has a universal fit.

Before any order is produced your sizing must be confirmed and a design service disclaimer must 
be signed. Please see our CUSTOM ORDER SIZE GUIDE or STANDARD SIZE GUIDE for more
fitting details

PROJECT MANAGEMENT

At the beginning of the design process,there must be a assigned project manager by the 
customer that we can communicate with. The NALIA design project manager will only
we communicating with one individual concerning the issues, concerns, or request pertaining
to custom order placed. 

REFUNDS / EXCHANGES

There are no refunds on any custom orders made. In th event that there is a 
manufacturer error, or product defect the custom items will be replaced. 

A refund does apply to Retainer Design Packages when an actual order is placed. Please
see refund amounts for each package shown or each package. 

If an item was ordered in error by the customer, they must re-order a custom item. Lead times
on re-order will vary depending availability of fabric and manufacturing schedule. 

In the event , the event that a order is created in error by NALIA a refund will be issued to the 
client less administrative cost associated with producing the items. 

SAMPLING

A sample is produced for Designer Retainer Packages 2 and 3. A sample can be requested for
Package 1. Pricing for a sample for Package 1 will vary.  

Sample lead times range for 2-10 weeks depending on the complexity of the customization. 

Before any sampling is produced, the customer must sign design disclaimer 

FABRIC SWATCHES

A fabric swatch will be issued for approval on all designs created either physically or by
noted description on custom design tech packs. All descriptions of each designed must 
be initial and signed by customers assigned project manager. 

LEGAL

All designs created by NALIA are the sole property of NALIA and cannot not be reproduced,
copied, altered, resold, or advertised with our permission from NALIA. Any using of NALIA
designs without written consent will result in legal action placed against the violator.